Tuesday, November 3, 2009

Your wallet can talk

I decided to break down and buy a new mattress and box spring today. After looking around on-line to learn what to buy and where, I decided to buy a memory-foam mattress from an outfit in Poughkeepsie, New York. Their product compared favorably with the more expensive Swedish mattress, and they were offering free shipping for the next two days.

I called twice to place an order—once this morning, once this evening. Both times I was forced to navigate a voice prompt after which I was treated to several replays of a pre-recorded announcement telling me all their mattress specialists were busy helping other customers but the company valued my business. I was then sent to voice mail where I was promised a call back if I left a message. I never got a call back.

If I couldn't reach a sales person to order their product, what would happen if there was a problem with my order? I decided that I'm just not comfortable dealing with a company that can't or chooses not to hire enough sales people. I went elsewhere.

If you ever hope to get businesses to give you good service, take matters into your own hands.

The next time a business keeps you waiting on hold, sticks you with a rude or incompetent salesperson or treats you poorly, go somewhere else. I know. It’s easier to stay or wait or say nothing. You’ve got enough things on your plate without another hassle.

But by putting up with it, you’re saying it’s acceptable behavior. You’re giving them your permission to continue. Don’t do it.

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